"To be the preferred choice for all Schools, Academies and Local Authorities, providing dedicated and cost effective MIS support solutions across the Country to assist schools and promote the use of MIS to have a positive impact on pupils."
Helpdesk Statistics
Statistics 2024-2025
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Privacy Statement
Pennine Education Ltd respects your privacy and is committed to protect the personal information that you share with us. Generally you can browse through the Website without giving us any personal information about yourself. The information supplied to Pennine Education Ltd by Supported Schools is entered on a database holding details of members of the schools staff who will log calls with us. This information is supplied by the school. The purpose of the information is to enable us to log support calls and contact you with resolution for the support calls. The data is only used within Pennine Education Ltd, and is not divulged to any third party outside the company, in accordance with current Data Protection legislation.
Pennine Education Ltd respects your privacy and is committed to protect the personal information that you share with us. Generally you can browse through the Website without giving us any personal information about yourself. The information supplied to Pennine Education Ltd by Supported Schools is entered on a database holding details of members of the schools staff who will log calls with us. This information is supplied by the school. The purpose of the information is to enable us to log support calls and contact you with resolution for the support calls. The data is only used within Pennine Education Ltd, and is not divulged to any third party outside the company, in accordance with current Data Protection legislation.
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Quick Questions
How do I log a call with the help desk?
To log a call with the Pennine Education Ltd help desk
By phone please call; 0161 509 2900
By email [email protected]
Alternatively you can log a call via our home or documentation page by clicking on 'Log a Call'
By phone please call; 0161 509 2900
By email [email protected]
Alternatively you can log a call via our home or documentation page by clicking on 'Log a Call'
How can I contact the main office?
What are your business hours?
Our business hours are 8:30am to 4:30pm Monday to Friday.
We are closed for public bank holidays.
We are closed for public bank holidays.
How can i check which fileset version i am on for the census?
Select Routines | Statutory Returns | School Census, this will then display the School census browser, There you will find the Validation File set ID is displayed in the header of the browser.
Do you do bespoke 1:1 training?
Yes, We can do bespoke training tailored to your needs. If you call the helpdesk on 0161 509 2900 we can discuss this further
Do you offer support for completing the EOY procedures?
We Have all our EOY notes on our website under the documentation section, we also offer a Managed Service to complete the Academic EOY on your behalf. If this is something you are interested in, please contact the helpdesk.
How do i book training
You can book training via emailing [email protected] or by contacting the helpdesk on 0161 509 2900
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